Privacy Policy
Industrial and Mechanical Supplies Ltd (“IMS” or “the company”), as a trusted and specialist wholesaler & distributor, is committed to safeguarding the personal information of its clients and contacts. We value your privacy and care on how your personal data is treated. As such, while collecting, processing and managing all such information, including your email addresses and contact numbers, we have processes in place to ensure that such information is kept securely on our systems and in compliance with the DPA.
Considering the EU General Data Protection Regulation (“GDPR”) which came into effect on 25 May 2018, Mauritius has implemented the Data Protection Act 2017 (the “DPA”) which came into effect on 15 January 2018 (repealing the previous Data Protection Act 2004). The DPA strengthens the control and personal autonomy of data subjects over their personal data in line with international standards, namely with the GDPR and the European Convention for Protection of Individuals with regards to automatic processing of personal data. The DPA also aims to align the Mauritius provisions for data protection with the current and challenging technological and other advancements that have occurred.
In this document, the terms “personal data” and “personal information” are used interchangeably.

Collection of personal data
The information that is collected from you may include (but is not limited to): Names, addresses, email addresses, contact numbers, and details on identification documents.

All information provided to us is strictly confidential and are not disclosed or revealed to any person or party whatsoever unless we are legally required to do so to a regulatory body or a court of competent jurisdiction in Mauritius or abroad.

What we do with personal data
All personal data are processed at our registered office in Mauritius. No third party has access to such personal data, unless specifically required by law. In certain instances, IMS may be called upon to disclose and transfer personal data to certain jurisdictions which do not afford or guarantee that appropriate safeguards are in place to protect such personal data. In that connection, by providing us with your consent to such disclosure and transfer, you understand and expressly agree that there may be risks involved in such disclosure and transfer being made.

Time period
We keep personal data as follows:

If you are a client and contact of IMS.

Where the purpose for keeping personal data has lapsed, IMS shall destroy the data as soon as is reasonably practicable and notify any processor holding the data to destroy the data as specified by IMS.

When a person is no more a client of IMS, for a period not exceeding ten (10) years in line with the prevailing laws of Mauritius. After this period, such personal data will be destroyed.

Where you have consented to receive updates and similar materials from us, any personal data held by us for that purpose will be kept by us until such time that you notify us that you no longer wish to.

Cookies Policy
Our website uses cookies to distinguish you from other users and to improve your experience when accessing this site.

Why do we use Cookies?
We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies that are stored on your computer for longer. There might also be third-party cookies should we be embedding content from other websites such as content from social networking pages or YouTube videos. We use Google Analytics cookies for the analysis of our website.

What are your rights?
Should you believe that any personal data we hold relating to you is incorrect or incomplete, you may request to see this information, rectify it or have it deleted. Please contact us by either liaising with your usual contact at IMS or sending us an email at
If you wish to complain about how we have handled your personal data, please get in touch with your usual contact at IMS or send us an email at We will then investigate your complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you may contact the Data Protection Office in Mauritius and file a complaint with them.